Event Director: Revenue & Client Experience Leader

Bright; Phoenix (AZ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

Comprehensive benefits

401(k) with employer match

Telehealth and Wellness

FSAs

Employee Assistance Program

Job summary

Bright is seeking an Event Director in Phoenix to drive rental revenue while delivering an exceptional client experience from inquiry to execution. You'll build tailored rental solutions and maintain strong client relationships, coordinating with CAD, Inventory, Operations, and Sales Support to bring events to life efficiently.

The role requires 3+ years in event rentals or related fields, superior communication, and a track record of managing multiple projects in fast-paced environments.

Qualifications

• 3+ years of experience in event rentals, hospitality, event planning, sales, or client relationship management.
• Strong knowledge of event rental products, event logistics, and client service best practices.
• Proven ability to build and maintain long-term client relationships while managing multiple projects simultaneously.
• Excellent communication, organization, time management, and follow-through skills.
• Strong sales and consultative problem-solving abilities.
• Ability to work in fast-paced, deadline-driven environments while remaining adaptable and detail-oriented.
• Proficiency with Microsoft Office and CRM/order management systems.
• Valid driver's license and reliable transportation.
• Flexibility to work evenings, weekends, and attend offsite meetings or site visits as needed.

Responsibilities

• Lead client discovery calls, showroom appointments, and site visits to identify event rental needs and opportunities.
• Build customized rental proposals and guide clients through product selections, creative solutions, and upsell opportunities.
• Proactively communicate with clients throughout the sales and planning process to ensure a seamless experience.
• Collaborate with CAD, Inventory, Operations, and Sales Support teams to develop accurate event scopes and execution plans.
• Ensure all contracts, event details, timelines, and client communications are accurate and finalized prior to execution.
• Maintain organized client records, event documentation, and internal notes within company systems.
• Partner with Business Development Managers and Sales Directors to support revenue growth and sales initiatives.
• Track project timelines, client requests, and event changes to ensure deadlines and expectations are met.
• Resolve client concerns and troubleshoot challenges with professionalism, urgency, and a solutions-focused mindset.
• Deliver exceptional service that fosters repeat business, referrals, and long-term client relationships.
• Support cross-functional communication by sharing client feedback, operational insights, and event updates with leadership and internal teams.

Skills

Event rentals expertise

Client relationship management

Strong communication

Organization & time management

Sales & upselling

CRM / order management

MS Office proficiency

Valid driver's license

Evenings/weekends flexibility

Tools

Microsoft Office

CRM systems

Job description

Bright is seeking an Event Director in Phoenix to drive rental revenue while delivering an exceptional client experience from inquiry to execution. You'll build tailored rental solutions and maintain strong client relationships, coordinating with CAD, Inventory, Operations, and Sales Support to bring events to life efficiently.

The role requires 3+ years in event rentals or related fields, superior communication, and a track record of managing multiple projects in fast-paced environments.