Event Coordinator 317/1586

Michaels Stores; Langhorne (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking an Event Coordinator to manage and facilitate engaging events within their stores. The role involves planning children's parties, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will possess excellent communication and organizational skills, along with a passion for customer service. Join a dynamic team and contribute to creating memorable experiences for guests of all ages.

Qualifications

• Experience working with children and children's events.
• Retail and/or customer service experience required.

Responsibilities

• Plan and coordinate multiple events including children's birthday parties.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Customer service

Education

Experience working with children

Retail experience

Job description

Join to apply for the Event Coordinator 317/1586 role at Michaels Stores

Store - PHI-OXFORD VALLEY, PA

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Must have excellent people skills.
• Must have experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements & Work Environment

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.