Event Coordinator

NetSteady; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive individual to manage customer inquiries and coordinate events. This role offers a dynamic work environment where you will engage with event producers and ensure top-notch service delivery. You'll be responsible for tracking revenue goals and collaborating with various teams, making it an exciting opportunity for those looking to grow in a customer-focused role. Join a fun and active workplace that values career advancement and offers a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Opportunities for career advancement

Fun work environment

Qualifications

• Customer service experience is essential for managing inquiries.
• Project management skills will help in coordinating events.

Responsibilities

• Manage customer inquiries and process orders efficiently.
• Coordinate event labor and communicate with event producers.
• Achieve revenue goals while ensuring service levels are met.

Skills

Customer service experience

Project management

Technical/help desk experience

Leadership/supervisory experience

Knowledge of QuickBooks

Reliable transportation

Education

Associate's Degree

Job description

Application Deadline: 23 May 2025

Department: Operations

Location: Columbus, Ohio

Compensation: $17.00 - $24.00 / hour

Description

We are looking for a detail-oriented and proactive individual to manage customer inquiries, process orders and payments, and ensure appropriate service levels. This role involves communicating with event producers, conducting sales meetings, and coordinating event labor with management. The ideal candidate will track revenue goals and collaborate with various teams to achieve success in an ever-changing environment.

Key Responsibilities

• Accept incoming phone calls and emails and triage to determine next steps
• Determine service levels needed based on use
• Take customer orders by phone
• Follow up on customer inquiries at the earliest convenience
• Adhere to NetSteady's 6-week event marketing program
• Provide all event producers with appropriate marketing literature for use at their events
• Conduct in-person and virtual meetings with event producers and potential customers
• Contact previous year's customers with opportunities to reorder services
• Visit with all orders that meet our minimum revenue levels to ensure acceptable service delivery
• Able to review a calendar of events for the facility and cross-reference it with the order load to ensure appropriate staffing as needed
• Host weekly meetings with facility techs/engineers to discuss upcoming events
• Attend regular operations meetings with facility management
• Review revenue reports with Finance Administrator to determine facility commissions
• Achieve overall revenue goals and match or beat previous year's revenue
• Other duties as assigned

Skills, Knowledge and Expertise

• Customer service experience required
• Project management experience desired
• Technical/help desk experience desired
• Previous leadership/supervisory experience desired
• Knowledge of QuickBooks desired
• Reliable transportation required
• Associate's Degree or an equivalent combination of education and experience

Benefits

This is an excellent opportunity to start working with an amazing company! Do you think you could be the perfect fit?

Here’s what NetSteady will offer to the successful candidate:

• Base hourly rate $17-24
• Benefits package (Health, Dental, Vision, PTO, etc.)
• Opportunities for career advancement for the right person
• A fun and active work environment