Event Staff

ASM Global-SMG; El Paso (TX); On-site; USD 24,000 - 30,000; Full time

Job summary

Legends Global in El Paso is seeking an event usher to support scheduled performances at the El Paso Convention & Performing Arts Center. Under supervision, you will assist attendees, guide them to seating, and help with last-minute event needs.

The role emphasizes strong customer service, safety awareness, and the ability to work in a fast-paced environment. This entry-level position offers exposure to live events and opportunities to develop professional hospitality skills.

Qualifications

• Customer service experience preferred.
• Ability to follow written and oral instructions.
• Strong communication and interpersonal skills.

Responsibilities

• Direct patrons to concessions, restrooms, and seating.
• Assist as ticket taker or usher and distribute programs.
• Provide accessibility support for wheelchairs and other patrons.
• Report safety concerns and assist in emergencies.
• Remain composed under pressure and resolve issues during events.

Skills

Customer service

Communication

Problem solving

Flexibility

Job description

Job Summary

Under immediate supervision, performs various duties in connection with scheduled events, skilled and unskilled job tasks as assigned with the El Paso Convention & Performing Arts Center.

Responsibilities

• Assist and direct patrons to appropriate destinations, i.e. concessions, restrooms, etc.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with last minute pre‑event needs such as set‑up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
• Ensure safety of patrons, staff, vendors, participants and others on premises.
• Assist in controlling unusual circumstances and events during fire, storm, riots and other emergencies.
• Assist with crowd control inside and outside of premises.
• Handle any disturbances or problems that arise during event or at the facility.
• If necessary, escort disruptive individuals to security office and/or off premises.
• Report to the Event Managers any problems concerning the event.
• Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results.
• Perform other duties as assigned.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Skills Required

• Maintain an effective working relationship with clients, patrons, employees, exhibitors and others encountered in the course of employment.
• Considerable knowledge of office practices and procedures.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur.
• Convey strong verbal and interpersonal skills.

Other Information

This position offers a competitive salary.

Applicants that need reasonable accommodation to complete the application process may contact 915‑534‑0630.

EEO Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.