Event Center Guest Services Associate
Hollywood Casino at Charles Town Races
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Descrizione del lavoro
Hollywood Casino at Charles Town Races in West Virginia is seeking an enthusiastic Events Center usher with a strong commitment to guest service. You will verify ticket information, usher guests to seats, and answer questions about events, promotions, and casino services.
You will promote excellent customer service, report escalations, maintain knowledge of property details, and ensure compliance with regulations.
Competenze
- High school diploma or GED required.
- Excellent verbal communication and interpersonal skills.
- Ability to interact with guests and resolve conflicts diplomatically.
Mansioni
- Verify ticket information to ensure guests are in the correct seat.
- Check tickets and usher guests to seats.
- Answer questions about events, casino offerings, and directions.
- Explain promotions and provide information about casino, hotel, and outlets.
- Uphold superior customer service and confidentiality.
- Notify leadership of escalated issues and monitor for suspicious activity.
- Maintain knowledge of property information.
- Comply with regulatory requirements and report issues.
- All other duties as assigned.
Conoscenze
Formazione
Descrizione del lavoro
Hollywood Casino at Charles Town Races in West Virginia is seeking an enthusiastic Events Center usher with a strong commitment to guest service. You will verify ticket information, usher guests to seats, and answer questions about events, promotions, and casino services.
You will promote excellent customer service, report escalations, maintain knowledge of property details, and ensure compliance with regulations.
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