Poker Room Guest Experience Specialist

Hollywood Casino Charles Town; Charles Town (WV); Hybrid; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Hollywood Casino Charles Town is seeking staff to manage the poker room operations, greet players, and maintain the poker waitlist. The role requires seating guests, starting games, and handling transactions with guests while upholding company standards.

Applicants must be at least 21, able to obtain WV Lottery and Racing Commission licensing annually, and be flexible to work evenings, weekends, and holidays. Strong customer service and communication skills are essential.

Qualifikationen

• Must be able to read, write, speak and understand English.
• Comfort using computer-based systems for data entry and communication.
• Must be a minimum of 21 years of age.

Aufgaben

• Greet players and manage the poker waitlist
• Seat guests into games quickly and accurately
• Start and maintain poker games based on demand
• Track players using the table management system
• Explain promotions, rules, tournament information, and answer player questions
• Execute cash to chip transactions with guests and facilitate table fills
• Maintains complete confidentiality of all company information
• Ability to work evenings, weekends and holidays.

Kenntnisse

Customer service

English proficiency

Communication

Ausbildung

High school diploma or equivalent

Tools

Computer systems

Jobbeschreibung

Hollywood Casino Charles Town is seeking staff to manage the poker room operations, greet players, and maintain the poker waitlist. The role requires seating guests, starting games, and handling transactions with guests while upholding company standards.

Applicants must be at least 21, able to obtain WV Lottery and Racing Commission licensing annually, and be flexible to work evenings, weekends, and holidays. Strong customer service and communication skills are essential.