Event Attendant

South Suburban Parks and Recreation; Littleton (CO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

FREE use of District fitness centers

Discounts on recreation classes and G\

Paid sick leave

Job summary

South Suburban Parks and Recreation is seeking a seasonal guest services attendant for the Hudson Holidays venue in Littleton, CO. This role involves welcoming guests, scanning tickets, providing information, and assisting with crowd control during evening events from late November through early January on select days.

Position requires exceptional customer service in a fast-paced outdoor setting, with shifts 4:00-9:00 PM. Training will be provided on the scanning process and safety procedures.

Qualifications

• Must be at least sixteen (16) years of age.

Responsibilities

• Greet patrons as they enter the facility and process transactions.
• Scan tickets using handheld devices to validate admission.
• Provide information about the event and assist with crowd management.
• Respond to inquiries in a calm, friendly and courteous manner; resolve complaints efficiently.
• Ensure safety rules are followed and assist in emergencies such as evacuations or medical issues.
• Attend a one-time training to learn scanning processes.
• Admit guests with valid tickets and redirect those without.
• Maintain orderly lines and knowledge of the light show’s layout.

Skills

Customer service

Communication

Crowd management

Multitasking

Outdoor environment

Education

High school diploma or 16+

Tools

Ticket readers

Handheld scanners

Job description

Under the close supervision of the Event Venue Sales Manager, thisposition is responsible for ensuring smooth entry and exit into theHudson Holidays event . You will be responsible for welcoming guests,scanning tickets, providing information about the event and assistingwith crowd management. This seasonal position requires exceptionalcustomer service skills and the ability to work in a fast-paced,outdoor environment from November 28-January 4th on select days.Shifts would be from 4:00-9:00 PM.

• Provides superior customer service and strives to create apositive experience to promote on-going and repeat business. Greetpatrons as they enter the facility and process transactions.
• Respond to public inquiries in a calm, friendly and courteousmanner; provide information within the area of assignment; resolvecomplaints in an efficient and timely manner.
• Ensure that facility rules and safety standards are followed andassists in emergency situations such as evacuations, medicalemergencies, suspicious behavior or activity, etc.
• Attend a one-time training to learn the scanning process.
• Attend work on a regular, reliable and punctual basis
• Use ticket scanners (hand-held devices to validate ticketadmission) at venue entrance.
• Admit guests into the show who present a valid ticket, and denyaccess or redirect those who do not.
• Knowledge of the light show’s layout and attractions.
• Maintain orderly lines

This job description should not be construed to imply that theserequirements are the exclusive duties of the position. Incumbents maybe required to follow any other instructions, and to perform any otherrelated duties, as may be required.

Education and/or Experience:

• Must be at least sixteen (16) years of age.

Necessary Knowledge, Skills and Abilities:

• Knowledge of handheld technology, such as smartphones and ticket readers.
• Must have the ability to perform multiple functions at once andthe ability to handle the public in a friendly and professional manner.
• Must have the ability to communicate effectively verbally;establish and maintain working relationships with employees and the public.

Material and Equipment Used:

This position regularly uses handheld technology, such as smartphonesand ticket readers.

The work is performed outdoors in the evening. Outdoor workingenvironments can be wet, windy, snowy, and extreme in temperaturevariations, and loud background noises. This position is subject tocontinuous interruptions, background noises, flashing lights, and anarray of distractions, i. e. music.

Physical Requirements:

Must be able to stand and walk for extended periods. Upper bodystrength is a requisite to lift/move up to 25 lbs. unassisted. Visionrequirements include: near acuity, far acuity, and depth perception.Must exhibit manual dexterity to manipulate smartphones and ticketreaders. The ability to talk and hear through face-to-facecommunication is needed.

This list is not all-inclusive and represents examples of the workenvironment and physical demands.

Employee Benefits & Perks atSouth Suburban

• FREE use ofDistrictfitness centers and swimming pools
• Discounts on recreation classes and golf (applicable to employeesworking 14+ hours/week)
• Paidsick leave
• Opportunities for training and promotion from within

Our mission is to foster healthy living through stewardship of theenvironment, parks, trails, and open space by providing recreationalservices and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west ofI-25, Littleton, Lone Tree and Sheridan and unincorporated portions ofDouglas, Jefferson and Arapahoe counties. We operate four full-servicerecreation centers, golf courses, outdoor pools and restaurants, twoice centers and miniature golf courses, a botanical garden eventcenter, a BMX track, a sports dome, batting cages, an entertainmentcenter, a hotel and a nature center. In addition, we maintain nearly3,800 acres of developed and open space land, including 119multi-purpose athletic fields, more than 100 parks, nearly 80 miles oftrails, 60 playgrounds, 56 tennis courts, and the 880-acre SouthPlatte Park.