Event Associate

Dick's Sporting Goods; Annapolis (MD); On-site; USD 22,041 - 33,062; Full time

Job summary

DICK'S Sporting Goods in Annapolis, MD is seeking an Event Associate to deliver athlete-focused service during in-store events and sponsored camps. You will provide thoughtful product recommendations tailored to each athlete’s skill level and help the Field Lead run clinics and programs.

You’ll build relationships with local schools and leagues, support staff training, adapt to a fast-paced environment, and promote warranty and loyalty programs.

Qualifications

• 2+ years of customer service experience preferred.
• Customer-service oriented.
• Strong attention to detail.

Responsibilities

• Provide thoughtful product recommendations fit for each athlete.
• Support Field Lead/Coach with in-store events and off-field programs.
• Build relationships with local schools and community groups for partnerships and events.
• Collaborate with Community Team to bring clinics and camps to the Field.
• Assist with teammate training and coaching to deliver the store vision.
• Adapt priorities in a fast-paced environment.
• Adhere to loss prevention standards.
• Promote warranty sales, loyalty programs, and seasonal promotions.
• Provide consultative product knowledge to athletes.
• Perform other tasks as assigned by management.

Skills

Customer service

Attention to detail

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach for our in-store sport events - both on and off the field. In addition to in-store events, you'll have the opportunity to assist the lead with DICK'S sponsored camps, clinics and programs - bringing your passion and expertise for sports to our experiential store. The job duties and responsibilities of this role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management

QUALIFICATIONS

• At least 2 years of customer service experience preferred
• Customer-service oriented
• Strong detail orientation

Targeted Pay Range: $16.50 - $24.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.