Evenings: Spanish-Speaking Patient Access Pro

Conifer Health Solutions, LLC.; El Paso (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Conifer Health Solutions, LLC. seeks a Patient Access representative in El Paso, TX to support registration, scheduling, and pre-admission activities. You will collect accurate demographic data, explain financial obligations, and ensure compliance with hospital forms and policies.

The role requires Spanish language proficiency, excellent customer service, and the ability to work in a fast-paced hospital environment. Prior healthcare or insurance verification experience is preferred.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Responsibilities

• Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Skills

Typing 35 wpm

PC/CRT knowledge

Customer service

Fast-paced environment

Communication skills

Spanish language

Third party payor knowledge

Compliance standards

Hospital/Healthcare setting

Education

High School Diploma or GED

Some college coursework

Tools

Scheduling system

Insurance verification tools

Job description

Conifer Health Solutions, LLC. seeks a Patient Access representative in El Paso, TX to support registration, scheduling, and pre-admission activities. You will collect accurate demographic data, explain financial obligations, and ensure compliance with hospital forms and policies.

The role requires Spanish language proficiency, excellent customer service, and the ability to work in a fast-paced hospital environment. Prior healthcare or insurance verification experience is preferred.