Evening & Weekend Emergency Vet Receptionist

AAVMP; Hickory, Northern (NC, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Life Insurance

Disability Coverage

EAP

Mental Wellness Resources

Job summary

Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative to be the welcoming face of our Emergency and Specialty team in Hickory, NC. This role supports high-volume client interactions in a fast-paced hospital setting.

We value empathy, professionalism, and strong communication as essential for patient care. If you thrive in emergencies and build long-term careers in veterinary medicine, CASE would love to

Qualifications

• Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience.
• Previous experience working in a Veterinary Hospital.
• Outstanding communication and interpersonal skills.
• Excellent multitasking and organizational abilities.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Answer high-volume phone calls while prioritizing urgent patient needs.
• Coordinate Emergency walk-ins and Specialty appointments.
• Accurately register patients and maintain electronic medical records.
• Collect patient histories and verify client information.
• Process invoices, payments, deposits, and financial transactions.
• Communicate clearly with veterinarians and technicians regarding patient flow.
• Provide updates, discharge instructions, and follow-up communication.
• Maintain a clean, organized reception area.
• Support efficient hospital workflow through teamwork and collaboration.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail oriented

Calm under pressure

Tools

ezyVet

Instinct

Cornerstone

AVImark

Job description

Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative to be the welcoming face of our Emergency and Specialty team in Hickory, NC. This role supports high-volume client interactions in a fast-paced hospital setting.

We value empathy, professionalism, and strong communication as essential for patient care. If you thrive in emergencies and build long-term careers in veterinary medicine, CASE would love to