Evening Veterinary Client Care Specialist

XPrep Learning Solutions LLC; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Free CE courses

Backup childcare

Job summary

Pet Specialists of Austin is seeking a compassionate Veterinary Client Service Representative to join our 24-hour emergency and specialty hospital. You will be a friendly face at the front desk, handling phones, scheduling, check-ins, and client communications with accuracy and empathy.

This full-time role runs 3:00 PM to midnight, with weekend and holiday availability required, and includes benefits and the chance to grow within Thrive Pet Healthcare network.

Qualifications

• Minimum of 1 year of experience in a veterinary hospital, animal hospital, or related client service setting.
• Strong customer service, communication, and conflict resolution skills.
• Comfortable answering multi-line phones, scheduling appointments, checking clients in and out, and processing payments.
• Familiarity with veterinary medical terminology and practice management software preferred.
• Positive, patient, and professional approach when supporting clients, pets, and team members.
• Self-motivated team player with strong accountability and a willingness to learn.
• Evening, weekend, and holiday availability required.

Responsibilities

• Deliver exceptional customer service by attentively addressing the needs of clients and their pets.
• Answer phones, schedule appointments and specialty procedures, set reminders, manage patient and client flow, check patients in and out, and address basic client concerns.
• Facilitate clear communication between clients and the medical team as needed.
• Accurately enter and maintain client and patient information in the computer system, ensuring medical records are up to date.
• Process client payments and invoices, and follow up on outstanding or missing payments.
• Maintain a clean and organized lobby, waiting area, and workspace.
• Perform other administrative duties as assigned.

Skills

Vet hospital experience

Customer service

Front desk

Appointment scheduling

Multi-line phones

Payment processing

Practice management software

Communication skills

Conflict resolution

Team player

Tools

Practice management software

Job description

Pet Specialists of Austin is seeking a compassionate Veterinary Client Service Representative to join our 24-hour emergency and specialty hospital. You will be a friendly face at the front desk, handling phones, scheduling, check-ins, and client communications with accuracy and empathy.

This full-time role runs 3:00 PM to midnight, with weekend and holiday availability required, and includes benefits and the chance to grow within Thrive Pet Healthcare network.