Evening Valet Supervisor: Lead Guest Experience

Reimagined Parking Inc.; San Jose (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking Inc. is seeking a Valet Supervisor for Santa Clara Valley Medical Center. Pay is $29.40/hour for an evening, non-tipped role. Schedule is Monday to Friday, 3:30pm–12am, with full-time employment and a focus on safe, high-quality service delivery.

The supervisor will oversee daily valet operations, staff, vehicle flow, and compliance with safety standards, partnering with security and facilities as needed.

Qualifications

• Must be at least 18 years old.
• Valid driver's license with a clean driving record.
• Prior valet, parking, hospitality or supervisory experience preferred.
• Ability to operate manual transmission vehicles (stick shift) required.
• Availability for nights, weekends and holidays.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure service standards.
• Coordinate staffing, breaks, and work assignments to meet operational demand.
• Monitor vehicle flow, staging, and retrieval to minimize guest wait times.
• Serve as the on-site escalation point for guest concerns, service issues, incidents or claims.
• Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking.
• Enforce safety, traffic control, and vehicle-handling procedures at all times.
• Respond to accidents, damage claims, or incidents and complete required documentation.
• Coordinate with security, facility staff, or emergency services as necessary.
• Ensure professional, courteous, and service-oriented guest interactions.
• Support client expectations and communicate operational updates as needed.
• Address customer concerns promptly and resolve issues professionally.
• Oversee cash handling, fee collection, and adherence to financial controls.
• Review end-of-shift revenue reconciliation and documentation when applicable.
• Report operational issues, staffing concerns, or performance matters to management.
• Assist with onboarding, training, and coaching of valet staff.
• Monitor employee performance and provide feedback and corrective guidance when needed.
• Promote teamwork, accountability, and a positive work environment.

Skills

Customer service

Leadership

Communication

Problem-solving

Attention to detail

Safety awareness

Stamina

Job description

Reimagined Parking Inc. is seeking a Valet Supervisor for Santa Clara Valley Medical Center. Pay is $29.40/hour for an evening, non-tipped role. Schedule is Monday to Friday, 3:30pm–12am, with full-time employment and a focus on safe, high-quality service delivery.

The supervisor will oversee daily valet operations, staff, vehicle flow, and compliance with safety standards, partnering with security and facilities as needed.