Evening Telephone Operator – Luxury Hotel Front Desk

Tapestry Conshohocken; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Concord Hospitality is seeking a Telephone(PBX) Operator at the Renaissance Raleigh Hotel in Raleigh, NC. This on-site, full-time role supports the Front Office and guest services, including check-ins/outs and guest inquiries.

The position requires availability for 3:00pm-11:00pm shifts, with duties spanning guest communication, directions, and coordination of hotel services. Concord emphasizes guest service quality and professional conduct.

Qualifications

• MUST BE AVAILABLE TO WORK 3:00pm-11:00pm shifts.

Responsibilities

• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Be able to accurately give directions and information regarding the immediate and metro area.
• Reads logbook(s) and memos daily.
• Keeps up to date on in-house groups and functions.
• Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).
• Handles guest check-in and check-outs in a courteous and professional manner.

Job description

Concord Hospitality is seeking a Telephone(PBX) Operator at the Renaissance Raleigh Hotel in Raleigh, NC. This on-site, full-time role supports the Front Office and guest services, including check-ins/outs and guest inquiries.

The position requires availability for 3:00pm-11:00pm shifts, with duties spanning guest communication, directions, and coordination of hotel services. Concord emphasizes guest service quality and professional conduct.