Evening Hotel PBX & Guest Services Operator

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401(k) options

Discounted hotel room rates

Job summary

Concord Hospitality Enterprises is seeking a Phone Operator to support the Front Office during 3:00pm–11:00pm shifts. The role requires knowledge of hotel services, guest handling, and collaboration with front desk teams to ensure smooth operations.

Responsibilities include assisting with registrations, reservations, payments, and promoting Marriott/Concord programs. A strong emphasis on guest satisfaction and accuracy in information exchange is essential for success in this position.

Qualifications

• Must be available to work 3:00pm–11:00pm shifts.

Responsibilities

• Maintain knowledge of hotel amenities, layout, local attractions and airport transportation.
• Provide accurate directions and information for the immediate and metro area.
• Handle guest check-ins/outs courteously and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Understand hotel policies on room keys, credits, and payments.
• Promote guest programs and hotel services.
• Maintain order in the work area and manage multiple tasks during peak times.
• Follow safety and emergency procedures and cooperate with other Front Office roles.

Job description

Concord Hospitality Enterprises is seeking a Phone Operator to support the Front Office during 3:00pm–11:00pm shifts. The role requires knowledge of hotel services, guest handling, and collaboration with front desk teams to ensure smooth operations.

Responsibilities include assisting with registrations, reservations, payments, and promoting Marriott/Concord programs. A strong emphasis on guest satisfaction and accuracy in information exchange is essential for success in this position.