Evening Tech Support Specialist - EdTech (Part-Time)

Pyramid Consulting; Pittsburgh (Allegheny County); On-site; USD 20,664 - 27,552; Part time

Job summary

A consulting firm is seeking a part-time Technical Customer Support Specialist to assist users with educational software. This position involves troubleshooting, resolving inquiries via phone and email, and documenting interactions. Candidates should have a working knowledge of both Windows and Macintosh operating systems, and effective communication skills are essential. The hours are primarily Monday to Friday, in the evenings, offering a flexible schedule for students seeking to earn extra income.

Qualifications

• Comfortable with Windows and Macintosh OS.
• Experience in customer support preferred.
• Good communication and problem-solving abilities.

Responsibilities

• Resolve customer inquiries via phone and email.
• Document customer interactions in the tracking system.
• Assist customers with technical functionality and installation.

Skills

Working knowledge of Windows and Macintosh operating systems

Ability to handle support requests professionally

Excellent written and oral communication skills

Analytical and problem-solving skills

Ability to work scheduled shifts

Spanish language skills (a plus)

Job description

A consulting firm is seeking a part-time Technical Customer Support Specialist to assist users with educational software. This position involves troubleshooting, resolving inquiries via phone and email, and documenting interactions. Candidates should have a working knowledge of both Windows and Macintosh operating systems, and effective communication skills are essential. The hours are primarily Monday to Friday, in the evenings, offering a flexible schedule for students seeking to earn extra income.