IT Support Technician (Part-Time)

South College of Tennessee, Inc.; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

South College of Tennessee, Inc. is seeking an IT Helpdesk Technician to provide desktop and laptop support, both on-site and remotely, for students and staff in a fast-paced environment.

You will document requests, troubleshoot across Windows and macOS platforms, and assist with AV equipment and asset management. Strong communication and collaboration across departments are essential for success.

Qualifications

• 2+ years of IT experience.
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment.
• Knowledge of network security practices and Antivirus software.
• Exceptional analytic and problem-solving skills.
• Self-motivated and able to work across diverse technical and non-technical teams.
• Good written, verbal and interpersonal communication skills.
• Exceptional Customer-oriented attitude.
• ITIL foundational level exposure is preferred.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures
• Provide support for Microsoft and Apple products including laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage to support multiple tasks
• Update support documents within knowledge management for the IT Services team and end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication under stress
• Fast-paced environment requiring adaptability
• Other duties may be assigned

Skills

Analytical thinking & problem solving

Customer oriented attitude

Written & verbal communication

Cross-team collaboration

Education

Associate degree in Computer Science or equivalent experience

Tools

Antivirus software

Network security practices

Job description

Description

Essential Duties and Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Requirements

Education

• Preferred: Associate degree in Computer Science or equivalent experience

Experience Required

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude

Licensure

• ITIL (foundational level, but exposure to more detail than foundation is often necessary)