Evening Supervisor - Charles C. Myers Library

University of Dubuque; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Dubuque invites applications for an Evening Supervisor at the Charles C. Myers Library.

The role focuses on creating a welcoming learning studio during evening hours, providing research assistance, supervising student employees, and supporting access to library resources and technology. Primary responsibilities include supervising staff, assisting with circulation and reserves, troubleshooting equipment, and fostering an inclusive learning environment.

Qualifications

• Undergraduate degree required; graduate degree preferred.
• Experience in customer service, educational support, student services, or public-facing work.
• Proficiency with computers, office software, online research tools, and common digital technologies.
• Available to work scheduled evening hours during the academic year.
• Experience supervising or mentoring student employees or staff preferred.

Responsibilities

• Provide research, information, and resource assistance to students, faculty, and staff during evening hours.
• Assist with supervising, training, and supporting student workers, ensuring a high standard of service and engagement with library users.
• Assist with circulation services, equipment lending, reserves, and user account inquiries.
• Support students in the effective use of library resources, learning technologies, and collaborative workspaces.
• Troubleshoot basic technology issues related to library equipment, digital resources, and user access.
• Foster a welcoming, inclusive, and productive environment that encourages learning, exploration, collaboration, and responsible scholarship.
• Monitor library spaces to ensure safe, effective, and appropriate use of facilities and resources.
• Communicate effectively with library staff regarding operational issues, user needs, and service improvements to maintain continuity across shifts.
• Perform opening and/or closing procedures as assigned.
• Support library programs, services, and initiatives that advance student learning, creativity, and engagement.
• Support library operations during academic breaks and summer sessions, as scheduled.
• Perform other duties as assigned in support of the University's Mission.

Skills

Interpersonal skills

Customer service

Supervision

Information literacy

Troubleshooting tech

Organizational skills

Adaptability

Communication

Education

Undergraduate Degree

Graduate Degree

Tools

Office software

Online research tools

Digital technologies

Job description

The University of Dubuque is a growing faith-based University thatis seeking an Evening Supervisor for the Charles C. MyersLibrary.

Position Summary:

The Evening Supervisor helps create and sustain the Charles C.Myers Library as a welcoming learning studio and idea lab duringevening hours by providing research and information assistance, supervising student employees, supporting the use of libraryresources and technologies, and fostering an environment ofcuriosity, collaboration, and academic engagement. This positionplays a key role in connecting students with the resources, spaces,and support needed for learning, research, and project developmentwhile ensuring smooth library operations and high-quality publicservice. Regular hours are Monday through Thursday evenings whenclasses are in session, with additional hours during academicbreaks and summer sessions determined in consultation with theAssistant Director for Public Services.

Primary Responsibilities:

• Provide research, information, and resource assistance tostudents, faculty, and staff during evening hours
• Assist with supervising, training, and supporting studentworkers, ensuring a high standard of service and engagement withlibrary users
• Assist with circulation services, equipment lending, reserves,and user account inquiries
• Support students in the effective use of library resources,learning technologies, and collaborative workspaces
• Troubleshoot basic technology issues related to libraryequipment, digital resources, and user access
• Foster a welcoming, inclusive, and productive environment thatencourages learning, exploration, collaboration, and responsiblescholarship
• Monitor library spaces to ensure safe, effective, andappropriate use of facilities and resources
• Communicate effectively with library staff regardingoperational issues, user needs, and service improvements tomaintain continuity across shifts
• Perform opening and/or closing procedures as assigned
• Support library programs, services, and initiatives thatadvance student learning, creativity, and engagement
• Support library operations during academic breaks and summersessions, as scheduled
• Perform other duties as assigned in support of the University'sMission

Skills and Abilities:

• Strong interpersonal, customer service, and communicationskills with the ability to engage effectively with students,faculty, staff, and visitors
• Commitment to creating a welcoming environment that supportslearning, collaboration, and student success
• Ability to supervise, mentor, and provide directions to studentemployees
• Ability to support users in locating, evaluating, and utilizinginformation resources and learning technologies
• Strong problem-solving skills and the ability to troubleshootbasic technology issues
• Ability to work independently, exercise sound judgment, andmanage responsibilities during evening hours
• Strong organizational skills, attention to detail, and abilityto balance multiple priorities
• Adaptability, initiative, and willingness to contribute toevolving library services, programs, and spaces

Qualifications:

• Undergraduate Degree Required; Graduate Degree Preferred
• Experience providing customer service, educational support,student services, or other public-facing work
• Demonstrate proficiency with computers, office software, onlineresearch tools, and common digital technologies
• Available to work scheduled evening hours during the academicyear
• Experience supervising, mentoring, or leading student employeesor other staff preferred
• Experience working in a library, learning commons, academicsupport center, educational setting, or customer-serviceenvironment preferred

Affirmative Action/Equal Employment Opportunity Employer. For moreinformation regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/