Evening Store Leader – Retail Ops

Food Lion; Hilton Head Island (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion seeks a Store Operations Leader to manage evening store functions, drive customer service, and uphold safety, food safety, and merchandising standards. You will lead hiring, training, and coaching for multiple departments while controlling assets and budgets.

The role emphasizes strong leadership, integrity, and the ability to motivate a diverse team to deliver high-quality customer experiences in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability to learn multiple tasks.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position and achieve accreditation as a Food Safety Manager within 90 days.

Responsibilities

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store
• Responsible for hiring, training, and developing associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
• Understand and use company tools such as ACIS, CAO, scheduling, productivity, ordering, and business information systems
• Support the achievement of store budgeted financial and operating results
• Maximize sales through excellent customer service and minimize shrink through proper utilization of standard practices to ensure inventory and moneys are accounted for
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure staffing schedules across departments meet the business needs
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties and projects as assigned

Skills

Interpersonal skills

Customer service

Communication

Store operations

Merchandising

Organizational skills

Problem solving

Leadership

Multi-tasking

Education

High school diploma or equivalent

Tools

ACIS

CAO

Scheduling software

Job description

Food Lion seeks a Store Operations Leader to manage evening store functions, drive customer service, and uphold safety, food safety, and merchandising standards. You will lead hiring, training, and coaching for multiple departments while controlling assets and budgets.

The role emphasizes strong leadership, integrity, and the ability to motivate a diverse team to deliver high-quality customer experiences in a fast-paced environment.