Evening Store Leader - Ops, Safety & Service Excellence

Food Lion; Danville (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Food Lion is seeking a proactive Retail Operations leader for Danville, VA, to oversee evening store operations, ensure security and food safety, and uphold Food Lion’s standards. You’ll coach and develop associates, manage budgets, and drive sales through exceptional customer service.

The role requires store operations expertise, strong people skills, and a commitment to Food Lion’s values. This full-time position offers growth within a bustling, customer-focused environment.

Qualifications

• High school graduate or equivalent.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Assist the Store Manager and Assistant Store Manager with day-to-day operations of the entire store.
• Responsible for hiring, training, and developing associates.
• Manage performance through coaching, appraisal and disciplinary efforts.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Provide leadership and motivation within the store to promote Food Lion's guiding principles and values.
• Ensure proper control of all store funds and company assets.
• Observe and correct unsafe conditions that could cause accidents.
• Ensure compliance with company guidelines, policies, security, safety, and food safety standards.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Support achievement of store budgeted financial and operating results.
• Maximize sales through excellent customer service and minimize shrink through proper inventory and money handling practices.
• Ensure store conditions, customer service, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure staffing schedules across departments meet business needs.
• Interact with associates to ensure understanding of expectations and provide training as needed.
• Complete CBT, Training Packet and Training Aid courses.
• Perform all other duties and projects as assigned

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Tools

ACIS

CAO

Scheduling software

POS systems

Job description

Food Lion is seeking a proactive Retail Operations leader for Danville, VA, to oversee evening store operations, ensure security and food safety, and uphold Food Lion’s standards. You’ll coach and develop associates, manage budgets, and drive sales through exceptional customer service.

The role requires store operations expertise, strong people skills, and a commitment to Food Lion’s values. This full-time position offers growth within a bustling, customer-focused environment.