Customer Service & Logistics Coordinator - 2nd Shift

Hi-Lex Controls; Litchfield Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Hi-Lex Controls in Litchfield, MI 49252 seeks a detail‑oriented Shipping/Customer Service associate to verify customer EDI and manage shipping activities. You will support the Customer Service Supervisor in portal verification and assist in pre‑launch meetings for new products.

The role requires strong communication, data entry, and multitasking skills to ensure on‑time delivery and accurate ASN processing. Training will cover Plex ERP usage and cross‑department coordination.

Qualifications

• Bachelor’s Degree in Business Management or Supply Chain Management, or 2+ years in a Tier 1/2 environment.
• Fast-paced work environment experience is required.
• Excellent communication, attention to detail, and multitasking skills.
• Proficiency with MS Office, Google Sheets, and ERP software.

Responsibilities

• Verify customer EDI and ensure proper shipment in line with customer portals.
• Assist Customer Service Supervisor with pre-launch meetings for new products.
• Support on-time delivery and respond to customer shipment issues.
• Coordinate with Program Management on new business shipments.
• Maintain accurate cycle counts with FG inventory and assist with inventory control.
• Communicate with Materials and Quality for changes and issues.
• Prepare reports and train new associates in Customer Service.
• Monitor scorecards and resolve disputes to regain points.
• Coordinate with Carriers for pickups; assist staging shipments and kanban activity.
• Scan barcodes and verify container counts; manage empty dunnage returns.

Skills

Data Entry

Problem Solving

Communication

Multitasking

Education

Bachelor’s Degree in Business Management or Supply Chain Management

Or 2 years minimum with a Tier 1 or 2 environment

Tools

Plex ERP

Google Sheets

MS Office

Job description

Hi-Lex Controls in Litchfield, MI 49252 seeks a detail‑oriented Shipping/Customer Service associate to verify customer EDI and manage shipping activities. You will support the Customer Service Supervisor in portal verification and assist in pre‑launch meetings for new products.

The role requires strong communication, data entry, and multitasking skills to ensure on‑time delivery and accurate ASN processing. Training will cover Plex ERP usage and cross‑department coordination.