Evening-Shift Operations Admin & Customer Service Lead

FedEx Corporation; Hunker (Westmoreland County); On-site; USD 18,000 - 28,000; Full time

Job summary

FedEx Corporation is seeking a on-site clerical associate in the Hunker, PA area to support hub and station operations. You will handle data entry, file management, reporting and customer inquiries while maintaining accuracy and timely communication.

The role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management for audits and loss prevention tasks. Monday–Friday evenings, five days on-site at FedEx locations.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Performs other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a on-site clerical associate in the Hunker, PA area to support hub and station operations. You will handle data entry, file management, reporting and customer inquiries while maintaining accuracy and timely communication.

The role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management for audits and loss prevention tasks. Monday–Friday evenings, five days on-site at FedEx locations.