Evening-Shift Customer Service Pro — Growth & Benefits

Planet Fitness; Cleveland (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

PTO

401K match

Health insurance

Life Insurance & Disability

Employee assistance program

Free Black Card Membership

Job summary

Planet Fitness in Cleveland, OH is seeking a Customer Service Representative for a full-time role. You will support members and guests, answer phones, greet and sign up new members, and log amenities while upholding a Judgement Free environment.

Ideal candidates have customer service experience, a high school diploma or GED, must be 18+, and basic computer skills. Starting pay is $12 per hour with raises at 180 days, 1 year and every 6 months thereafter.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Planet Fitness in Cleveland, OH is seeking a Customer Service Representative for a full-time role. You will support members and guests, answer phones, greet and sign up new members, and log amenities while upholding a Judgement Free environment.

Ideal candidates have customer service experience, a high school diploma or GED, must be 18+, and basic computer skills. Starting pay is $12 per hour with raises at 180 days, 1 year and every 6 months thereafter.