Member Experience Pro — Part-Time Evening Shift & Growth

Epicfitnessgroup; Toledo (OH); On-site; USD 1,653,000 - 2,314,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

Set schedule

401(k) with employer match

Profit sharing

Free Black Card Membership

Night shift premium

Employee referral bonus

EAP

Job summary

Planet Fitness in Toledo, OH is seeking a part-time Customer Service Representative. You will greet members, answer phones, sign up new members, and ensure a clean, welcoming club environment while addressing billing issues and member inquiries.

Qualifications include being 18+, reliable, with customer service experience preferred. Responsibilities also cover daily front desk duties and facility upkeep to maintain a high standard of member satisfaction.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide club tours and sign up new members, log amenities and communicate updates and billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Job description

Planet Fitness in Toledo, OH is seeking a part-time Customer Service Representative. You will greet members, answer phones, sign up new members, and ensure a clean, welcoming club environment while addressing billing issues and member inquiries.

Qualifications include being 18+, reliable, with customer service experience preferred. Responsibilities also cover daily front desk duties and facility upkeep to maintain a high standard of member satisfaction.