Overnight Scheduler & Dispatch Specialist

Protos Security, Llc; Roanoke (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Employee Assistance Program

FSA/HSA

401(k)

Job summary

Protos Security is seeking a Scheduler for the Overnight Shift in Roanoke, VA. The role involves coordinating dispatch of security personnel nationwide, reviewing requests, and ensuring timely coverage in line with contractual requirements.

The Scheduler will communicate with clients and officers, document all activities, and maintain detailed reports. Prior logistics or dispatch experience and strong communication skills are essential.

Qualifications

• High School Diploma or GED required; degrees preferred.
• At least 2 years in logistics, scheduling, or dispatch.
• Customer service experience in security or similar field preferred.
• Proficiency in Microsoft Office; ability to learn proprietary platforms.
• Excellent written and verbal communication; strong attention to detail.
• Ability to think critically and escalate issues when needed.
• Strong time management and multitasking in a fast-paced environment.

Responsibilities

• Coordinate, schedule, and dispatch personnel to client sites nationwide.
• Evaluate requests, urgency, geography and availability to assign resources.
• Monitor and adjust schedules in real time to address changes.
• Communicate assignment details clearly and confirm receipt.
• Document all assignments and maintain records.
• Serve as primary client contact via phone, email, and fax.
• Maintain reports on activity and staffing coverage.

Skills

Logistics scheduling

Customer service

Written and verbal communication

Time management

Problem solving

Education

High School Diploma or GED

Associate or Bachelor's degree in business, criminal justice, or related field

Tools

Microsoft Office Suite

Dispatch software

Job description

Protos Security is seeking a Scheduler for the Overnight Shift in Roanoke, VA. The role involves coordinating dispatch of security personnel nationwide, reviewing requests, and ensuring timely coverage in line with contractual requirements.

The Scheduler will communicate with clients and officers, document all activities, and maintain detailed reports. Prior logistics or dispatch experience and strong communication skills are essential.