Evening Dispatch & Performance Monitor

Protos Security; Roanoke (VA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Vision insurance

Dental insurance

Life Insurance

Employee Assistance Program

401(k) with employer contribution

FSA / HSA

Great coffee

Job summary

Protos Security in Roanoke, VA is seeking an evening shift Performance Monitoring Coordinator to serve as the primary point of contact for guards, off-duty officers, vendors, and clients. You will monitor guard tours, schedules, and on-site activity to ensure coverage and timely responses.

This fast-paced, operation-focused role requires strong communication, problem-solving, and customer service skills to guide field teams and maintain service continuity for our clients.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in dispatch, security operations, call center or similar fast-paced role.
• Experience monitoring field operations and coordinating schedules preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for guards, off-duty officers, vendors, clients and internal partners.
• Monitor guard tours, schedules and on-site activity to ensure coverage and timely responses.
• Identify attendance, late arrivals, no-shows and coordinate follow-up with teams.
• Provide real-time operational support, answer questions and guide through processes.
• Communicate status updates to clients and ensure service expectations are met.
• Partner with vendors to resolve staffing and scheduling issues.
• Collect, review, and maintain records related to incidents and service disruptions.
• Document all interactions and resolutions in multiple systems accurately.
• Prioritize multiple tasks in a fast-paced dispatch environment.
• Apply policies and escalate concerns when appropriate.
• Perform other duties as assigned.

Skills

Verbal and written communication

Customer service

Problem-solving

Attention to detail

Multitasking

Microsoft Office

Education

High school diploma or equivalency

Tools

Dispatch software

Scheduling software

CRM / proprietary software

Job description

Protos Security in Roanoke, VA is seeking an evening shift Performance Monitoring Coordinator to serve as the primary point of contact for guards, off-duty officers, vendors, and clients. You will monitor guard tours, schedules, and on-site activity to ensure coverage and timely responses.

This fast-paced, operation-focused role requires strong communication, problem-solving, and customer service skills to guide field teams and maintain service continuity for our clients.