Evening Security Scheduler & Dispatch Pro

Protos Security; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, Dental, and Life

401(k) with employer contribution

PTO 24 days

Professional growth opportunities

Job summary

Protos Security is seeking a Scheduler for the Evening Shift to manage and dispatch security personnel to client sites nationwide. You will review requests, assess urgency, and coordinate resources to meet contractual service levels.

In this role you will document assignments, monitor schedules, and communicate clearly with clients and officers. A background in logistics or security operations is preferred, with strong Microsoft Office skills and attention to detail.

Qualifications

• Requires high school diploma or GED; associate/bachelor's in business/criminal justice related field preferred.
• Minimum 2 years in logistics, scheduling, dispatch or fast-paced operations.
• Strong customer service experience with professional handling of high-volume interactions.
• Prior security or law enforcement coordination experience preferred.
• Proficiency in Microsoft Office and ability to learn proprietary platforms quickly.

Responsibilities

• Coordinate, schedule, and dispatch personnel to client sites across the United States.
• Evaluate requests, urgency, geography and availability to assign resources.
• Monitor and adjust schedules in real time for changes or emergencies.
• Communicate assignment details clearly to personnel and confirm receipt.
• Document assignments and outcomes in internal systems.
• Track status of assignments to ensure timely execution and follow-up.
• Maintain detailed reports reflecting activity, staffing, and history.
• Serve as primary client contact via phone, email, and fax.

Skills

Communication skills

Time management

Detail oriented

Customer service

Problem solving

Education

High school diploma

Associate or bachelor's degree in business or related field

Tools

Microsoft Office Suite

Job description

Protos Security is seeking a Scheduler for the Evening Shift to manage and dispatch security personnel to client sites nationwide. You will review requests, assess urgency, and coordinate resources to meet contractual service levels.

In this role you will document assignments, monitor schedules, and communicate clearly with clients and officers. A background in logistics or security operations is preferred, with strong Microsoft Office skills and attention to detail.