Evening Shelter Van Greeter - Welcoming Riders On-Call

Volunteers Of America Western Washington; Sultan (WA); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Vacation and Sick Time

Holidays: 9 paid per year + 2 floating

Medical, Dental, Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA)

Employee Assistance program

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers Of America Western Washington is seeking a Van Greeter for Sky Valley CRC in Sultan, WA. This on-call role supports evening pickups and morning returns, welcoming guests and assisting with boarding, belongings, and shelter access information.

You will ride with the van driver, monitor guest well-being, and communicate needs to shelter staff, with routes changing based on shelter operations and weather conditions. Must be available for evenings and early mornings.

Qualifications

• Commitment to serving people experiencing homelessness.
• Respectful, professional communication with guests, volunteers, staff from diverse backgrounds.
• Strong interpersonal, problem-solving, and de-escalation skills.
• Ability to maintain professional boundaries and guest confidentiality.
• On-call availability, evenings, and early morning returns during weather activations.
• Reliable attendance and punctuality; able to stay awake and alert during transportation.

Responsibilities

• Respond to shelter activation notices and report for transportation assignments as scheduled.
• Accompany the van driver during designated pickups and returns.
• Welcome guests at pickup locations and provide information about shelter access, schedules and services.
• Assist guests with boarding, seating, and small belongings; ensure seatbelts are used.
• Support safe loading/unloading by keeping aisles clear and communicating needs to the driver.
• Monitor passenger well-being and notify the driver of medical, behavioral or safety concerns.
• Use de-escalation and emergency procedures when concerns arise.
• Maintain accurate passenger counts and communicate capacity and guest needs to driver/staff.
• Complete required passenger and incident documentation accurately and confidentially.
• Keep passenger area clean and report hazards or lost belongings.
• Maintain welcoming and professional environment that respects guest dignity and privacy.

Skills

Commitment to serving homeless

Respectful communication

Interpersonal skills

De-escalation skills

Punctuality

On-call availability

Outdoor endurance

Phone/radio communication

Guest confidentiality

Job description

Volunteers Of America Western Washington is seeking a Van Greeter for Sky Valley CRC in Sultan, WA. This on-call role supports evening pickups and morning returns, welcoming guests and assisting with boarding, belongings, and shelter access information.

You will ride with the van driver, monitor guest well-being, and communicate needs to shelter staff, with routes changing based on shelter operations and weather conditions. Must be available for evenings and early mornings.