Evening Shelter Support Advocate

A New Leaf, Inc.; Mesa (AZ); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Holidays

401(k)

Wellness Program

Job summary

The Support Partner at A New Leaf, Inc. provides a safe, supportive environment for clients, staff, and visitors at the East Valley Men's Center, using trauma-informed, person-centered practices.

The role monitors shelter operations, responds to crises, and maintains documentation to support a 24-hour residential shelter. You will collaborate with Case Managers and Program Leadership to promote client accountability, independent living skills, and successful program participation, while ensuring

Qualifications

• No minimum educational requirement.
• Relevant work experience, lived experience, or training that enables successful performance will be considered.
• Experience in homeless shelters, residential programs, or related fields preferred.

Responsibilities

• Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement.
• Build and maintain professional relationships with clients while fostering a safe, supportive, and recovery-oriented residential environment.
• Monitor client activities, interactions, and facility operations to promote safety, security, program compliance, and a positive community living environment.
• Observe, document, and report changes in client behavior, condition, safety concerns, or program participation to appropriate staff.
• Educate clients regarding program expectations, agency policies, available resources, daily schedules, and community standards.
• Encourage client participation in case management services, life skills development, employment, educational opportunities, and other program activities that support self-sufficiency.
• Respond appropriately to client crises, behavioral concerns, medical emergencies, and other incidents using trauma-informed de-escalation techniques, sound judgment, and established agency procedures.
• Conduct routine security rounds and facility inspections to identify safety hazards, maintenance needs, security concerns, and policy violations.

Skills

Trauma-informed care

Crisis de-escalation

Client communication

Team collaboration

Education

No minimum education

Job description

The Support Partner at A New Leaf, Inc. provides a safe, supportive environment for clients, staff, and visitors at the East Valley Men's Center, using trauma-informed, person-centered practices.

The role monitors shelter operations, responds to crises, and maintains documentation to support a 24-hour residential shelter. You will collaborate with Case Managers and Program Leadership to promote client accountability, independent living skills, and successful program participation, while ensuring