Trauma-Informed Shelter Support Partner

A New Leaf, Inc.; Mesa (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Direct deposit

Competitive pay

Accrued sick time

Employee Assistance Program (EAP)

Annual team member appreciation event

Formal benefits package

Job summary

A New Leaf, Inc. is seeking a dedicated Support Partner to maintain a safe, secure, and supportive environment at the East Valley Men's Center.

You will deliver trauma-informed, person-centered client support, monitor shelter operations, respond to crises, and ensure program compliance while collaborating with Case Managers and leadership. Responsibilities include documenting incidents, enforcing policies, coordinating admissions and exits, maintaining facility cleanliness, and supporting

Qualifications

• No minimum educational requirement. Relevant work experience, demonstrated skills, lived experience, training, or a combination of education and experience that enables successful performance of the essential functions of the position will be considered.
• Previous experience working in a homeless shelter, residential program, behavioral health, substance use treatment, social services, customer service, security, healthcare, hospitality, or a related field is preferred.
• Experience de-escalating conflict, responding to crises, and working effectively in a fast-paced environment is preferred.

Responsibilities

• Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement.
• Monitor client activities, interactions, and facility operations to promote safety, security, program compliance, and a positive community living environment.
• Observe, document, and report changes in client behavior, condition, safety concerns, or program participation to appropriate staff.
• Educate clients regarding program expectations, agency policies, available resources, daily schedules, and community standards.
• Encourage client participation in case management services, life skills development, employment, educational opportunities, and other program activities that support self-sufficiency.

Job description

A New Leaf, Inc. is seeking a dedicated Support Partner to maintain a safe, secure, and supportive environment at the East Valley Men's Center.

You will deliver trauma-informed, person-centered client support, monitor shelter operations, respond to crises, and ensure program compliance while collaborating with Case Managers and leadership. Responsibilities include documenting incidents, enforcing policies, coordinating admissions and exits, maintaining facility cleanliness, and supporting