Evening Shelter Safety & Support Specialist

Compass Housing Alliance; Seattle (WA); On-site; USD 28,929 - 39,950; Full time

Job summary

Compass Housing Alliance in Seattle is seeking a Program Assistant for Otto’s Place Enhanced Shelter. You will observe and respond to guests, residents, and staff, maintaining safety and a supportive environment while providing trauma-informed assistance.

This unionized role requires collaboration with the program services team and adherence to policies. Responsibilities include monitoring activity, de-escalation, assisting with meal services, laundry, and groups, and documenting actions.

Qualifications

• At least 1 year of experience in a social/human service setting, preferred.
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
• Familiarity with housing instability, mental health, substance use, sexual assault, and/or domestic violence, preferred.
• Experience working in an environment with language barriers, preferred.
• WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1 month of hire).

Responsibilities

• Provide trauma-informed monitoring to ensure safety and comfort of guests/residents/participants and staff.
• Mediate conflicts, de-escalate, crisis intervention; refer to appropriate services as needed.
• Support program activities: meals, laundry access, group activities, or similar tasks.
• Engage guests to assess needs and provide immediate information and referrals.
• Respond to issues as directed by program/ property management.
• Log actions, incidents, and report to Program Coordinator/Manager.
• Control after-hours front door/access and enforce rules.
• Follow safety procedures and perform light janitorial duties.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Communication

Teamwork

Confidentiality

Microsoft Office

Education

Degree in human/social services or related field

Job description

Compass Housing Alliance in Seattle is seeking a Program Assistant for Otto’s Place Enhanced Shelter. You will observe and respond to guests, residents, and staff, maintaining safety and a supportive environment while providing trauma-informed assistance.

This unionized role requires collaboration with the program services team and adherence to policies. Responsibilities include monitoring activity, de-escalation, assisting with meal services, laundry, and groups, and documenting actions.