Evening Shelter Care Advocate

Siena Francis House; Omaha (NE); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Siena Francis House is seeking staff for the overnight/afternoon shelter shift. You will implement agency policies, complete HMIS data entry, and ensure the safety and well-being of shelter guests.

The role requires strong communication, ability to manage multiple tasks, and familiarity with trauma-informed care in a congregate setting. The position supports guests' connections to housing services and other providers.

Qualifications

• Knowledge of trauma-informed care principles.
• Ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Understanding of emergency shelter environments.
• Experience with HMIS and Microsoft Office.

Responsibilities

• Model Siena Francis House's mission in all interactions with shelter guests.
• Complete the Emergency Shelter Orientation Packet with guests upon arrival and as needed.
• Complete the Critical Incident form and document efforts in HMIS.
• Maintain a trauma-informed approach with guests, volunteers, and partners.
• Monitor and supervise guests’ dining hall experiences.
• Maintain situational awareness and apply the de-escalation model when issues arise.
• Conduct shelter rounds and walk-throughs to ensure compliance with shelter expectations.
• Complete documentation tasks (HMIS data entry, shift checklists, work orders) per protocol.
• Build rapport with guests and learn housing plans to support their goals.
• Assist guests’ connections to shelter case management and other service providers.
• Perform other duties as assigned.

Skills

Trauma-informed care

Multitasking

Strong communication

Microsoft Office

HMIS software

Education

High School Diploma or Equivalent

Tools

HMIS software

Clarity training

Microsoft Excel

Job description

Siena Francis House is seeking staff for the overnight/afternoon shelter shift. You will implement agency policies, complete HMIS data entry, and ensure the safety and well-being of shelter guests.

The role requires strong communication, ability to manage multiple tasks, and familiarity with trauma-informed care in a congregate setting. The position supports guests' connections to housing services and other providers.