Claims Service Center Specialist - Evening Shift

Sedgwick Claims Management Services Ltd; Cincinnati (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k and matching

PTO

Job summary

Sedgwick Claims Management Services Ltd in Blue Ash, OH is seeking a Service Center Representative to provide excellent caller service on multiple lines of business. You will expedite the claims application process and document calls with detailed notes.

This role requires strong communication, medical terminology knowledge, and the ability to work in a fast-paced team. In-office schedule is Monday–Friday 3pm–11pm with rotating Saturdays; inbound call center experience is a plus.

Qualifications

• High school diploma or GED required; college courses preferred.
• Inbound call center or customer service experience preferred.
• Strong written and oral communication skills.
• Ability to multitask in a fast-paced environment and support multiple clients.

Responsibilities

• Serve as primary liaison with callers and follow client specifications.
• Educate customers about documentation, timeframes, payments, and claim status.
• Document call details concisely in the claims management system.
• Assign new claims to the appropriate handler and escalate when needed.
• Support multiple clients across communication channels.

Skills

Medical terminology

Claims management

Communication skills

MS Office

Education

High school diploma or GED

College courses preferred

Job description

Sedgwick Claims Management Services Ltd in Blue Ash, OH is seeking a Service Center Representative to provide excellent caller service on multiple lines of business. You will expedite the claims application process and document calls with detailed notes.

This role requires strong communication, medical terminology knowledge, and the ability to work in a fast-paced team. In-office schedule is Monday–Friday 3pm–11pm with rotating Saturdays; inbound call center experience is a plus.