Claims Center Specialist — Evening Shift

Sedgwick Claims Management Services Ltd; Blue Ash, Boardman (OH, OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Disability and life insurance

Employee assistance

Flexible Spending or Health Savings a/

Job summary

Sedgwick is seeking a Service Center Representative in Blue Ash, OH to handle claims inquiries and assist customers across multiple lines of business. This in-office role emphasizes accuracy, clear communication, and efficient problem resolution.

You will document calls, guide claimants through required steps, and collaborate with claims handlers to ensure timely processing and quality service for clients. Great attention to detail and the ability to work in a fast-paced environment are

Qualifications

• High school diploma or GED required.
• College courses preferred.
• One year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Medical terminology

Claims management

Communication skills

PC literacy

Multitasking

Teamwork

Education

High School Diploma or GED

College courses preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Service Center Representative in Blue Ash, OH to handle claims inquiries and assist customers across multiple lines of business. This in-office role emphasizes accuracy, clear communication, and efficient problem resolution.

You will document calls, guide claimants through required steps, and collaborate with claims handlers to ensure timely processing and quality service for clients. Great attention to detail and the ability to work in a fast-paced environment are