Evening Service Advisor — Auto Care Growth

Rountreemooreford; Florida; Hybrid; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance, Dental insurance, 4

Job summary

Toyota of Coconut Creek, part of Morgan Auto Group, is seeking a Service Advisor for afternoon/evening shifts. We offer benefits and ongoing training and support to help you grow within the company.

As a Service Advisor you will greet customers, estimate and review repairs, coordinate service work, and ensure customers receive timely, accurate information. A competitive pay range and comprehensive benefits accompany the role.

Responsibilities

• Greets customers promptly with timely professional service.
• Innovates to improve customer satisfaction and loyalty.
• Listens to inquiries, identifies needs, and suggests services.
• Estimates costs and completion times; finalizes charges.
• Communicates status of work to the customer.
• Coordinates repair activities to ensure quality and timeliness.
• Obtains written approvals for repairs and add-ons; checks prices.
• Meets or exceeds add-on sales goals.
• Meets OEM Customer Satisfaction Index expectations.
• Delivers the car in excellent condition.
• Identifies repeat and first-time customers, treats them accordingly.
• Contacts customers about reminders and maintenance due.
• Answers calls promptly and courteously.
• Reviews repairs and charges to ensure accuracy; avoids surprises.
• Addresses and resolves service follow-up issues.

Job description

Service Advisor at Toyota of Coconut Creek

Job Category: Service

Requisition Number: SERVI004377

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• Posted : October 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Coconut Creek, FL 33073, USA

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team for the afternoon/evening shifts. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $45k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.