Evening Security Concierge: Patient Access & Safety Pro

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Security Concierge for an 40-hour evening position at 10 Vining Street. You will help provide a safe, secure environment while delivering excellent customer service and access control.

Responsibilities include greeting visitors, assisting patients, coordinating transportation, monitoring access, and supporting security operations during emergencies. Requirements include a high school diploma, 1+ year of customer service, and CPR/AED/First Aid

Qualifications

• High School diploma or GED required.
• At least one year of customer service experience.
• Healthcare or hotel setting experience preferred.
• Excellent communication is essential, friendly and outgoing.
• Must pass a background check.
• CPR/AED/First Aid certification required or training provided.

Responsibilities

• Provide high level customer service to patients, visitors and staff.
• Welcome and assist visitors, offer information and directions.
• Assist individuals with disabilities with transportation and services.
• Relay requests to departments to ensure follow-up.
• Coordinate patient transportation as needed (taxi, shuttle).
• Maintain clean and orderly post area and enforce rules.
• Provide security presence, access control and incident reporting.
• Support security during emergencies and other duties as assigned.

Skills

Exemplary customer service

Communication skills

Problem solving

Calm under pressure

Reliability

English fluency

Multilingual (preferred)

Education

High School diploma or GED

Job description

The Brigham and Women's Hospital, Inc. is seeking a Security Concierge for an 40-hour evening position at 10 Vining Street. You will help provide a safe, secure environment while delivering excellent customer service and access control.

Responsibilities include greeting visitors, assisting patients, coordinating transportation, monitoring access, and supporting security operations during emergencies. Requirements include a high school diploma, 1+ year of customer service, and CPR/AED/First Aid