Security Concierge - Evening

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Security Concierge for an 40-hour evening position at 10 Vining Street. You will help provide a safe, secure environment while delivering excellent customer service and access control.

Responsibilities include greeting visitors, assisting patients, coordinating transportation, monitoring access, and supporting security operations during emergencies. Requirements include a high school diploma, 1+ year of customer service, and CPR/AED/First Aid

Qualifications

• High School diploma or GED required.
• At least one year of customer service experience.
• Healthcare or hotel setting experience preferred.
• Excellent communication is essential, friendly and outgoing.
• Must pass a background check.
• CPR/AED/First Aid certification required or training provided.

Responsibilities

• Provide high level customer service to patients, visitors and staff.
• Welcome and assist visitors, offer information and directions.
• Assist individuals with disabilities with transportation and services.
• Relay requests to departments to ensure follow-up.
• Coordinate patient transportation as needed (taxi, shuttle).
• Maintain clean and orderly post area and enforce rules.
• Provide security presence, access control and incident reporting.
• Support security during emergencies and other duties as assigned.

Skills

Exemplary customer service

Communication skills

Problem solving

Calm under pressure

Reliability

English fluency

Multilingual (preferred)

Education

High School diploma or GED

Job description

Job Summary 40 hr evenings

As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department.

General Summary / Overview Statement

Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff.

Principal Duties and Responsibilities

• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.
• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others.
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow‑up.
• Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc).
• Maintains assigned post area in clean and orderly fashion.
• Provides a security presence, which includes conflict resolution, access control and requesting services.
• Enforces rules and regulations (smoking, etc.) as required.
• Reports and keeps current on security issues and concerns.
• Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed.
• Provides other assistance to Security field services staff as directed.
• Performs additional duties as assigned.

Qualifications

• Minimum of a High School diploma or GED required.
• At least one year of customer service experience required.
• At least two years of customer service experience within the healthcare or hotel setting preferred.
• Excellent communication skills, friendly and outgoing with a commitment to service.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain certification in CPR/AED/First Aid (training provided by department).

Skills / Abilities / Competencies Required

• Exemplary customer service and communication skills.
• Above average problem solving ability.
• Ability to remain calm in stressful situations and to multitask as needed.
• Reliable and flexible.
• Must be able to read, write and speak English fluently.
• Fluency in more than one language preferred.

Working Conditions

Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.

Hospital Wide Responsibilities

Brigham and Women's Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care. C. I will Communicate my commitment to high quality performance A. I will Appear and act as a professional R. I will Respect all individuals E. I will Extend myself.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 10 Vining Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Evening (United States of America)
• Pay Range: $17.71 - $24.28/Hourly
• Grade 2 At Mass General Brigham

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Culture

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.