Evening Reservations & Customer Service Specialist

City of Des Moines, IA; Des Moines (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

The City of Des Moines, IA, is seeking a part-time clerical worker to support the Parks and Recreation Department at Reichardt Community Recreation Center. This 3/4-time role handles information dissemination, customer service, and general office tasks from 2:00 PM to 8:00 PM, Monday through Friday.

Responsibilities include answering phones and greeting visitors, managing facility reservations, producing publications, and coordinating with staff to keep operations running smoothly.

Qualifications

• Graduation from High School or possession of a GED
• At least one year experience with standard and customized software applications
• Some experience in general office and customer service operations
• Equivalent combination of experience and training accepted

Responsibilities

• Answers department telephone calls, greets visitors and provides information
• Serves as central person for reservations and scheduling of Park and Recreation rental facilities
• Ability to create publications and brochures from information provided by staff
• Responds to citizens' questions in a courteous and timely manner
• Communicates with staff to maximize interdepartmental efficiency
• Screens visitors, telephone calls, faxes, mail and messages
• Dispatches information to Park and Recreation personnel as necessary
• Answers customer questions requiring knowledge of Park and Recreation operations
• Follows up on complaints by gathering information from multiple sources
• Prepares correspondence and documents on computer
• Keeps supervisor informed of work progress and problems
• Gathers, updates, distributes and files information and data
• Copies and distributes written materials
• Trains new employees on tasks
• Attends meetings and trainings to stay current on duties
• Performs other duties as related to the role

Skills

Customer service

Typing 40 wpm

Clerical tasks

Office software

Education

High school diploma or GED

Tools

Office software

Job description

The City of Des Moines, IA, is seeking a part-time clerical worker to support the Parks and Recreation Department at Reichardt Community Recreation Center. This 3/4-time role handles information dissemination, customer service, and general office tasks from 2:00 PM to 8:00 PM, Monday through Friday.

Responsibilities include answering phones and greeting visitors, managing facility reservations, producing publications, and coordinating with staff to keep operations running smoothly.