Evening Customer Service & Reservations Specialist

City of Des Moines; Des Moines (IA); Sur place; USD 24 000 - 32 000; Temps partiel

Résumé du poste

The City of Des Moines Parks and Recreation Department seeks a part-time clerical assistant to serve as a central communication point for employees and visitors.

You will handle visitor greetings, phone inquiries, reservations for recreation facilities, and create simple publications from staff information. The role requires reliable software use, strong customer service, and the ability to work 30 hours per week, 2:00 PM to 8:00 PM.

Qualifications

• High school diploma or GED required.
• At least one year experience using standard and customized software applications.
• Some experience in general office and customer service operations.
• Any equivalent combination of experience and training.

Responsabilités

• Answers department telephone calls, greets visitors, and provides information.
• Serves as central person for reservations and scheduling of Park and Recreation rental facilities.
• Creates publications and brochures from information provided by staff.
• Responds to citizens’ questions in a courteous and timely manner.
• Coordinatess regularly with others to maximize interdepartmental efficiency.
• Screens visitors, calls, faxes, mail and messages directed to office personnel.
• Dispatches information to Park and Recreation personnel as necessary.
• Answers questions requiring knowledge of Park and Recreation operations.
• Follows up on complaints by gathering information from various sources.
• Prepares correspondence, lists and documents on computer.
• Keeps supervisor informed of progress and issues.
• Gathers, updates, distributes and files information and forms.
• Copies, packages and distributes materials as requested.
• Trains new employees on tasks within the same role.
• Attends meetings and trainings to stay current on duties.
• Performs other related duties as needed.

Connaissances

Customer service

Clerical tasks

Formation

High School diploma or GED

Description du poste

The City of Des Moines Parks and Recreation Department seeks a part-time clerical assistant to serve as a central communication point for employees and visitors.

You will handle visitor greetings, phone inquiries, reservations for recreation facilities, and create simple publications from staff information. The role requires reliable software use, strong customer service, and the ability to work 30 hours per week, 2:00 PM to 8:00 PM.