Parks and Recreation Customer Service Representative - Reichardt Community Rec Center (30 Hours)

City of Des Moines; Des Moines (IA); On-site; USD 24,000 - 32,000; Part time

Job summary

The City of Des Moines Parks and Recreation Department seeks a part-time clerical assistant to serve as a central communication point for employees and visitors.

You will handle visitor greetings, phone inquiries, reservations for recreation facilities, and create simple publications from staff information. The role requires reliable software use, strong customer service, and the ability to work 30 hours per week, 2:00 PM to 8:00 PM.

Qualifications

• High school diploma or GED required.
• At least one year experience using standard and customized software applications.
• Some experience in general office and customer service operations.
• Any equivalent combination of experience and training.

Responsibilities

• Answers department telephone calls, greets visitors, and provides information.
• Serves as central person for reservations and scheduling of Park and Recreation rental facilities.
• Creates publications and brochures from information provided by staff.
• Responds to citizens’ questions in a courteous and timely manner.
• Coordinatess regularly with others to maximize interdepartmental efficiency.
• Screens visitors, calls, faxes, mail and messages directed to office personnel.
• Dispatches information to Park and Recreation personnel as necessary.
• Answers questions requiring knowledge of Park and Recreation operations.
• Follows up on complaints by gathering information from various sources.
• Prepares correspondence, lists and documents on computer.
• Keeps supervisor informed of progress and issues.
• Gathers, updates, distributes and files information and forms.
• Copies, packages and distributes materials as requested.
• Trains new employees on tasks within the same role.
• Attends meetings and trainings to stay current on duties.
• Performs other related duties as needed.

Skills

Customer service

Clerical tasks

Education

High School diploma or GED

Job description

Performs a variety of clerical, general office duties, and information dissemination services for employees and visitors; performs directly related work as required.

This is a permanent 3/4 time position throughout the year. The schedule will approximately be 30 hours per week, 2:00 PM - 8:00 PM (M-F) and located at theCity of Des Moines Reichardt Community Recreation Center.

The principal function of an employee in this class is to serve as a central communication point within the Parks and Recreation Department and to provide service to customers both in person, via the telephone or any other electronic means as well as providing clerical and administrative support functions to office personnel. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with all customers, City employees, business and community organizations and the public. Employee’s may be required to work on holidays, weekends, and during hours other than traditional business hours.

• Graduation from High School or possession of a GED; and
• At least one year experience working with standard and customized software applications appropriate to assigned tasks; and
• Some experience in general office and customer service operations; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
• Ability to pass a background check.
• A minimum typing speed of 40 wpm.

• Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors;
• Serves as central person for reservations and scheduling of Park and Recreation rental facilities;
• Ability to create publications and brochures from general information provided by department staff;
• Responds to citizens’ questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Screens visitors, telephone calls, faxes, mail and messages directed to office personnel;
• Dispatches information to key Park and Recreation personnel as necessary;
• Answers customer questions requiring detailed programmatic knowledge of Park and Recreation operations;
• Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;
• Prepares correspondence, lists and other documents on computer;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
• Copies, packages and distributes a variety of written materials as requested by office personnel;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;
• Performs other directly related duties consistent with the role and function of the classification.