Evening Patient Access Supervisor & Training Lead

BMC Software; Brockton (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

BMCHS is seeking a Patient Access Supervisor to oversee all evening and weekend Patient Registration functions. You will supervise 3-5 staff, coordinate with managers, and ensure timely registrations across ED, ambulatory, imaging, labs, and discharge processes.

The role requires 5+ years hospital Patient Access experience, strong customer service, and proficiency with Epic and Meditech. This is a 2nd shift, on-site position at a Massachusetts facility.

Qualifications

• Must have customer service experience and strong communication skills.
• Supervisory experience in hospital Patient Access or related area.
• Proficient in Epic and Meditech systems; able to train staff and conduct QA analyses.

Responsibilities

• Oversee scheduling, training, workflow, and staffing for evening/weekend Patient Registration staff.
• Coordinate with Patient Access Manager and leads to ensure coverage and efficiency.
• Perform quality assurance and downtime activities; train new hires and staff on new processes.
• Resolve patient concerns and support smooth transition between day and night shifts.
• Lead staff evaluations and participate in performance improvement initiatives.

Skills

Customer service

Communication skills

Organizational skills

Working under pressure

Diplomacy

Education

High school diploma

Associate's degree

Tools

Epic

Meditech

Outlook

Microsoft Office

Job description

BMCHS is seeking a Patient Access Supervisor to oversee all evening and weekend Patient Registration functions. You will supervise 3-5 staff, coordinate with managers, and ensure timely registrations across ED, ambulatory, imaging, labs, and discharge processes.

The role requires 5+ years hospital Patient Access experience, strong customer service, and proficiency with Epic and Meditech. This is a 2nd shift, on-site position at a Massachusetts facility.