Patient Access Supervisor

BMC Software; Brockton (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

BMCHS is seeking a Patient Access Supervisor to oversee all evening and weekend Patient Registration functions. You will supervise 3-5 staff, coordinate with managers, and ensure timely registrations across ED, ambulatory, imaging, labs, and discharge processes.

The role requires 5+ years hospital Patient Access experience, strong customer service, and proficiency with Epic and Meditech. This is a 2nd shift, on-site position at a Massachusetts facility.

Qualifications

• Must have customer service experience and strong communication skills.
• Supervisory experience in hospital Patient Access or related area.
• Proficient in Epic and Meditech systems; able to train staff and conduct QA analyses.

Responsibilities

• Oversee scheduling, training, workflow, and staffing for evening/weekend Patient Registration staff.
• Coordinate with Patient Access Manager and leads to ensure coverage and efficiency.
• Perform quality assurance and downtime activities; train new hires and staff on new processes.
• Resolve patient concerns and support smooth transition between day and night shifts.
• Lead staff evaluations and participate in performance improvement initiatives.

Skills

Customer service

Communication skills

Organizational skills

Working under pressure

Diplomacy

Education

High school diploma

Associate's degree

Tools

Epic

Meditech

Outlook

Microsoft Office

Job description

POSITION SUMMARY:

Supervise all Patient Access and Patient Registration functions. Incumbent must ensure that patient ED, Ambulatory Surgery, Outpatient Pulmonary, Cardiology, radiology and lab registrations, admissions, pre-registration and discharge processes run timely and efficiently. Supervisor will oversee staff assignments to ensure adequate coverage for all areas. Supervisor will oversee and perform quality assurance and downtime work as assigned. Obligation to train new hires and existing staff on existing and new processes and protocols. Must ensure smooth workload transition from day to night shift personnel.

Position: Patient Access Supervisor

Department: Patient Access

Schedule: 40 hours, 2nd shift (3-11pm)

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Collaborates responsibility with Patient Access Manager and Lead Patient Access Coordinators.
• Cross-functionality with Financial Coordinators, Bed Management Coordinators, and hospital staff.
• Oversees all scheduling, training, workflow, staff assignments, and coverage for all evening and weekend Patient Registration staff members.
• Has the authority to carry out the operational and management functions of the Patient Registration department as directed by the Director of Patient Registration.
• Promotes effective working relations and works effectively as part of a team.
• Identifies operational issues and challenges, raises them to Manager, and works with Manager to resolve.
• Assists Director with staff evaluations by providing input on individuals.
• Supports execution of performance improvement initiatives within the department or with other hospital departments.
• Assists in resolving patient concerns.

JOB REQUIREMENTS

EDUCATION:

• High school diploma required, Associate’s degree is preferred.

EXPERIENCE:

• 5+ years of hospital Patient Access experience required. Ability to supervise a minimum of 3-5 employees.
• Past experience with training staff, conducting quality assurance analyses, and doing root cause problem solving.

KNOWLEDGE AND SKILLS:

• Epic, Outlook, Microsoft Office.
• Must have excellent customer service experience and in-depth Meditech system experience.
• Strong knowledge of Patient Registration practices/protocols.
• Ability to work independently and prioritize under short deadlines.
• Strong communication skills.
• Ability to interact with clinical care team and physicians in a manner that is both assertive and sensitive to interdisciplinary boundaries of authority.
• Excellent organizational capabilities.
• Good attention to detail.
• Strong sense of diplomacy and ability to work under pressure.
• Ability to balance sometimes conflicting priorities.

Compensation Range:

$0.00- $0.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans