Evening Patient Access Specialist: Registration & Insurance

The Nemours Foundation; Wilmington (DE); Sur place; USD 54 000 - 70 000; Plein temps

Résumé du poste

The Nemours Foundation in Delaware is seeking a Patient Access Service Specialist II (PASS) to join our 24/7 team. This full-time role handles patient admitting and registration, insurance verification, copay collection, and transfers for emergency and urgent patients in a fast-paced hospital setting.

Responsibilities include accurate patient registration, obtaining consent, verifying benefits, posting payments, and coordinating with nursing staff during transfers and discharges.

Qualifications

• High School Diploma required.
• Minimum of one year of patient or customer service experience required.
• Three years of experience preferred.
• Must have computer, customer service and written and oral communication skills.

Responsabilités

• Register patients and interview to complete efficient, accurate registration including demographics, location, financial/insurance information.
• Verify insurance benefits using Epic and external payor options.
• Collect copays and post payments to the patient account.
• Assist with transfers, admissions, discharges and coordination with nursing/transport staff.
• Provide empathetic, professional customer service to patients, families, physicians and coworkers.
• Schedule select follow-up appointments at discharge.
• Support after-hours services and departments as needed, including outpatient labs and surgical services.

Connaissances

Customer service

Communication skills

Written and oral communication

Computer skills

Formation

High School Diploma

Description du poste

The Nemours Foundation in Delaware is seeking a Patient Access Service Specialist II (PASS) to join our 24/7 team. This full-time role handles patient admitting and registration, insurance verification, copay collection, and transfers for emergency and urgent patients in a fast-paced hospital setting.

Responsibilities include accurate patient registration, obtaining consent, verifying benefits, posting payments, and coordinating with nursing staff during transfers and discharges.