Evening Patient Access Coordinator

Riverview Health; Westfield (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Riverview Health in Westfield, IN seeks a Patient Access Specialist to ensure high-quality patient registrations by gathering accurate information promptly. You will coordinate with hospital departments and physician staff to support quality care for all patients.

Responsibilities include handling patient accounts, obtaining demographics and insurance details, and communicating with insurers for precertifications.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: CHAA Certification or national PFS Certification
• Minimum: three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.
• Knowledge of EMTALA and HIPAA compliance.

Responsibilities

• Possess accuracy skills to ensure documents are properly signed and witnessed.
• Advise and coordinate patient account information with other department staff, clinical staff and UR/Case management.
• Recognize accounts that should be referred to management and make recommendations for corrections.
• Calls insurance companies for precertifications and authorizations.
• Complete inventory and order supplies for department and keep supplies accessible.
• Maintain EMTALA and HIPAA compliance; interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• Trains other Patient Access Associates in all duties.
• Must be able to perform other duties as assigned.
• Register approximately 40 patients per 8-hour shift; can be higher with workload; up to around 60 per day when non-patient registrations occur.

Education

High School Diploma or equivalent

CHAA Certification or national PFS Certification (preferred)

Job description

Riverview Health in Westfield, IN seeks a Patient Access Specialist to ensure high-quality patient registrations by gathering accurate information promptly. You will coordinate with hospital departments and physician staff to support quality care for all patients.

Responsibilities include handling patient accounts, obtaining demographics and insurance details, and communicating with insurers for precertifications.