Evening Patient Access Associate

OSF HealthCare; Rockford (IL); On-site; USD 53,870,000 - 63,383,000; Part time

Job summary

OSF HealthCare in Rockford, IL seeks a Patient Access Associate to ensure accurate medical records, insurance data, and registration. You will communicate service details and financial responsibilities to patients, delivering outstanding service in person or by phone.

The role requires meticulous attention to demographics, payer information, and credentialing while supporting smooth OSF operations and patient satisfaction.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical or customer service setting.
• Working knowledge of Microsoft Office and website navigation.
• Strong written and verbal communication; problem solving.
• Complete revenue cycle training within 12 months.
• Preferred: 3 years in similar setting and medical terminology knowledge.

Responsibilities

• Verify patient demographics, insurance coverage, guarantor and accurate registration.
• Explain services and financial responsibilities to patients clearly.
• Provide excellent patient service over the phone or in person.
• Resolve issues in a multi-payer environment with deductive reasoning.

Skills

Microsoft Office

Communication skills

Time management

Problem solving

Education

High school diploma or GED

Job description

OSF HealthCare in Rockford, IL seeks a Patient Access Associate to ensure accurate medical records, insurance data, and registration. You will communicate service details and financial responsibilities to patients, delivering outstanding service in person or by phone.

The role requires meticulous attention to demographics, payer information, and credentialing while supporting smooth OSF operations and patient satisfaction.