Evening Parking Services Specialist

Towne; Cleveland (OH); On-site; USD 42,981,000 - 48,712,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

The Towne Park Customer Service Advisor role is a dynamic, customer-focused position within a team-driven contact center. The role requires strong communication and problem-solving abilities, with responsibilities across inbound calls, payments, directions, and account support.

Candidates should have at least two years of customer service experience (preferably in a call center), be proficient with Word, Excel and PowerPoint, and possess a high school diploma.

Qualifications

• Minimum 2 year of customer service experience required. Preferably in a call center environment.
• Possess solid verbal and written communications skills
• Proficient in Word, Excel, PowerPoint and Microsoft Office
• High School diploma (or equivalent) required
• Reliable transportation to and from work
• Good organizational and problem solving skills
• Ability to work independently and within established guidelines
• Ability to follow direction
• Ability to effectively work within a team

Responsibilities

• Handle inbound calls
• Answer questions regarding payments, problem solving, refunds, directions, and program details
• Handle intercom calls
• Additional duties as assigned

Skills

Verbal communication

Written communication

Teamwork

Independent work

Problem solving

Time management

Education

High School diploma

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

The Towne Park Customer Service Advisor role is a dynamic, customer-focused position within a team-driven contact center. The role requires strong communication and problem-solving abilities, with responsibilities across inbound calls, payments, directions, and account support.

Candidates should have at least two years of customer service experience (preferably in a call center), be proficient with Word, Excel and PowerPoint, and possess a high school diploma.