Evening/Overnight Customer Service Representative (TX)

Affiliated-Monitoring; Houston (TX); On-site; USD 22,730 - 25,830; Full time

Job summary

Affiliated Monitoring in Houston is hiring an Evening/Overnight Customer Service Representative. This is a full-time, on-site role with pay of $16.50–$18.75 per hour.

You will respond to real-time alarm signals and coordinate with emergency services to dispatch responders. Qualifications include 1+ year in call center or customer service, a HS Diploma or GED, willingness to attend a 5-week daytime training, weekend availability, and strong written and verbal communication.

Qualifications

• 1+ years of call center or customer service experience.
• HS Diploma or GED required.
• Attend full 5-week daytime training, Monday–Friday 8:00 AM–4:30 PM.
• Weekend work required (Saturday and Sunday).
• Comfortable using a computer and modern technology.
• Excellent verbal and written communication skills.
• Detail oriented with strong attention to detail.
• Access to reliable transportation.

Responsibilities

• Respond quickly to real-time alarm signals per protocols to assess action.
• Coordinate with emergency services to dispatch responders.
• Document alarm activities, actions taken, and outcomes.
• Adhere to regulations governing alarm and emergency response procedures.

Skills

Customer service

Call center experience

Communication skills

Attention to detail

Learning agility

Time management

Education

HS Diploma or GED

Tools

Computer proficiency

Call center software

Job description

Evening/Overnight Customer Service Representative (TX)

Full-time on-site in Houston, Texas | $16.50 - $18.75/hr

Posted 7/13/2026

Overview

Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry experts, continuously learn new skills, and work together to save lives.

Responsibilities

• Respond quickly to real-time, inbound security and emergency alarm signals according to required protocols to assess the appropriate course of action
• Coordinate with emergency services such as police, fire, or medical personnel to dispatch them to the location of the alarm
• Document alarm activities, procedures, actions taken, and outcomes or resolutions achieved
• Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times

Requirements

• 1+ years of call center or customer service experience required
• HS Diploma or GED required
• Must be able to attend full 5-week daytime training, Monday – Friday 8:00 AM – 4:30 PM
• Must be able to work on weekends (Saturday and Sunday)
• Comfortable using a computer and modern technology
• Ability to work in a fast-paced call center environment
• Excellent verbal and written communication skills
• Detail oriented with strong attention to detail
• Enjoy learning new skills and applications
• Access to reliable transportation

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring health and security systems that protect them. Based in New Jersey and Texas, we serve clients nationally and have over forty years of success.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate on the basis of sex, age, race, color, creed, national origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, or other legally protected characteristics. All applications receive consideration without regard to legally protected characteristics.

Benefits

Affiliated Monitoring offers comprehensive medical, dental, and vision coverage, a 401(k) retirement plan, company-paid life insurance, and more.

Frequently asked questions

1. What is the company culture like? Affiliated is a family-owned and operated company with a stable, growth-oriented environment that promotes internal advancement through training and professional development.
2. Will I get a chance to speak with a real person at the company? The recruiting team will review resumes and qualifications and reach out if there is a fit to discuss next steps. We cannot guarantee every applicant will be invited to the next steps.