Customer Success Manager

Affiliated Monitoring; Union (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team environment

Advanced technology exposure

Job summary

A leading alarm monitoring company in Union, New Jersey, is seeking an Account Manager to cultivate relationships with key clients. The role involves guiding clients in using technology to optimize their accounts and providing exceptional support. Candidates should have 1-3 years of client-facing experience and a Bachelor's degree. This position offers opportunities for career growth in a dynamic environment with cutting-edge technology.

Qualifications

• 1-3 years of experience in a client-facing role with technical problem solving.
• Strong understanding of technology and desktop software.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Cultivate strong relationships with key accounts.
• Guide clients to leverage technology for their goals.
• Identify and address client needs proactively.
• Collaborate with internal teams for exceptional service.
• Analyze performance data for client success.
• Onboard new clients with training and support.

Skills

Client relationship management

Analytical skills

Problem-solving

Communication skills

Technical issue resolution

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Overview

Affiliated Monitoring is seeking a passionate Account Manager to join our Partner Services Team and be the face of Affiliated Monitoring for our valued clients. Located in Union, New Jersey, we are revolutionizing the alarm and emergency monitoring industry from our state-of-the-art facility. As an Account Manager, you will be the trusted advisor for our top clients, building strong relationships and ensuring they have the tools and support they need to protect lives and property.

Responsibilities

• Cultivate strong, long-lasting relationships with key accounts, acting as their trusted partner and advisor.
• Become an expert in our monitoring solutions, guiding clients on how to leverage our technology to achieve their goals.
• Proactively identify and address client needs, ensuring their experience with Affiliated Monitoring is seamless and positive.
• Collaborate with internal teams to deliver exceptional service and support.
• Drive client success by analyzing performance data, identifying trends, and developing solutions to optimize their accounts.
• Play a key role in onboarding new clients, providing training and support to ensure a smooth transition.

Why Affiliated Monitoring?

• Make a real difference: Your work directly impacts the safety and security of countless people.
• Grow your career: Gain valuable experience in a fast-paced, dynamic environment with opportunities for advancement.
• Work with the best: Learn from industry-recognized experts and be part of a collaborative, supportive team.
• Cutting-edge technology: Immerse yourself in the most advanced alarm and emergency monitoring technology in the US.
• Build strong relationships: Develop meaningful connections with clients and become their trusted advisor.

Requirements

• 1-3 years of experience in a client-facing role while solving technical issues
• Bachelor's Degree
• Strong understanding of technology and desktop software Microsoft Office
• Excellent analytical, problem-solving, and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Equal Opportunity

Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply. Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate.