Evening/Night Guest Experience Manager

Marcus Hotels & Resorts; Omaha (NE); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Room discounts

Restaurant discounts

Parking & bus pass

Movie theatre coupons

Career growth

Paid time off

Medical, dental, and vision insurance,

Descripción de la vacante

The Omaha Marriott Downtown, part of Marcus Hotels & Resorts, seeks a Guest Experience Manager to lead second/third shift operations, ensuring exceptional guest service and safety. You will support front desk tasks, supervise team members, and enforce hotel policies while maintaining high standards of operation and guest satisfaction.

Requirements include a high school diploma (hospitality degree preferred), 1–2 years in front desk roles, cash handling experience, and strong communication

Formación

• High school diploma required; hospitality degree preferred.
• 1–2 years of front desk experience; management and cash handling preferred.
• Fluent English with excellent verbal, written and listening skills.

Responsabilidades

• Build guest relationships, respond to inquiries, and resolve complaints professionally.
• Act as Manager-on-Duty during 2nd/3rd shifts, supporting staff while upholding service standards.
• Maintain safety, conduct regular inspections, and manage incident reporting.

Conocimientos

Customer service

Communication

Multitasking

Supervisory skills

Empathy

Educación

High school diploma

Hospitality degree

Herramientas

Computer systems

Descripción del empleo

The Omaha Marriott Downtown, part of Marcus Hotels & Resorts, seeks a Guest Experience Manager to lead second/third shift operations, ensuring exceptional guest service and safety. You will support front desk tasks, supervise team members, and enforce hotel policies while maintaining high standards of operation and guest satisfaction.

Requirements include a high school diploma (hospitality degree preferred), 1–2 years in front desk roles, cash handling experience, and strong communication