Overnight Loss Prevention/Security

Marcus Hotels & Resorts; Omaha (NE); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free parking

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels &Resort

Job summary

Marcus Hotels & Resorts, owner of the Omaha Marriott Downtown, seeks a Loss Prevention Lead Officer to protect guests and associates and uphold safety standards in a premier downtown Omaha hotel.

You will monitor security, enforce policies, file detailed incident reports, manage Lost and Found, guide staff on emergencies, and support operations while maintaining exceptional guest service. This role requires flexibility for days, nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality, guest service, or security experience preferred.
• Strong attention to detail and ability to respond to emergencies.
• Excellent interpersonal, communication, and listening skills; fluent English.
• Experience handling guest and employee concerns with professionalism.
• Physically able to stand, walk, move continuously, and stay alert.
• Valid driver's license with a clean driving record.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Monitor hotel security by patrolling, reviewing surveillance, and responding to emergencies.
• Enforce safety policies, including ID verification and OSHA/brand standards.
• Complete incident reports and investigate security issues.
• Oversee Lost and Found operations with accurate records.
• Guide staff on emergency procedures and security protocols.
• Assist front desk and bell staff while maintaining guest service standards.
• Participate in safety audits and security inspections.

Skills

Attention to detail

Emergency response

Interpersonal skills

Communication

Listening skills

Guest service

Security experience

Driver's license

Professional appearance

Flexible schedule

Education

High school diploma or equivalent

Tools

Charger-back

Job description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Loss Prevention/Security Lead Officer, you play an integral part in creating an environment that is safe and comfortable for our guests and associates, as well as detecting any suspicious behavior and preventing vandalism, thefts or other unlawful behavior.

Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

What you will be doing:

• Monitor hotel security by patrolling premises, reviewing surveillance footage, and responding promptly to emergencies, and suspicious activities.
• Enforce policies and procedures, including safety checks, ID verification, and compliance with OSHA and brand standards.
• Complete incident reports, including investigating security issues, handling guest disputes, and documenting detailed reports and logs.
• Oversee Lost and Found operations and ensure accurate record-keeping through systems like Charger-back.
• Guide staff on emergency procedures, security protocols, and customer service during high-stress situations.
• Support hotel operations, assisting front desk, bell staff, and transporting guests as needed while maintaining high guest service standards.
• Participate in safety initiatives, inspections, audits, and meetings to maintain a safe and secure environment for guests and associates.

What we are looking for:

• High school diploma or equivalent required; hospitality, guest service, or security experience preferred.
• Strong attention to detail and the ability to observe and respond to emergency situations.
• Excellent interpersonal, communication, and listening skills, including fluency in English (spoken and written).
• Proven ability to handle guest and employee concerns with empathy, professionalism, and problem-solving.
• Physically able to stand, walk, move continuously, and remain alert throughout long shifts.
• Valid driver's license with a clean driving record per company policy.
• Professional appearance and demeanor with strong telephone etiquette and customer service presence.
• Ability to work a flexible schedule including days, nights, weekends and holidays, with the ability to perform well under pressure.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Estimate:

$19.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott Downtown is an equal opportunity employer.