Evening Member Experience Concierge

Fitfactoryma; Braintree (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

A local health club in Braintree is seeking a passionate Member Associate to provide exceptional customer service and manage daily operations. This position involves welcoming members, managing check-ins, and handling inquiries, all while maintaining a clean and organized environment. Candidates must have excellent communication skills and a love for fitness. Previous customer service experience is required. The role includes closing shifts during the week, typically from 5pm to 10pm.

Qualifications

• Previous customer service or reception experience, preferably in a gym or fitness center.

Responsibilities

• Welcome members and guests, ensuring a positive experience.
• Manage member check-ins and guest registrations.
• Answer phone calls and respond to emails regarding gym services.
• Process payments and maintain accurate transaction records.
• Help maintain cleanliness of the reception area and gym facilities.
• Assist in managing gym schedules.
• Provide excellent customer service and handle complaints.
• Perform data entry and record-keeping.
• Promote gym programs, classes, and retail products.

Skills

Excellent verbal communication and interpersonal skills

Proficiency with Microsoft Office Suite

Ability to handle difficult customers

Passion for fitness and health

Education

High school diploma or equivalent

Tools

Gym management software

Job description

A local health club in Braintree is seeking a passionate Member Associate to provide exceptional customer service and manage daily operations. This position involves welcoming members, managing check-ins, and handling inquiries, all while maintaining a clean and organized environment. Candidates must have excellent communication skills and a love for fitness. Previous customer service experience is required. The role includes closing shifts during the week, typically from 5pm to 10pm.